Greenhouse Gas Intensity
We aim to reduce our greenhouse gas emission per revenue (GHG Intensity), by 10% within the year 2020, compared to the level in 2016.
Electricity Consumption Intensity
Electricity consumption is a major source of our environmental impacts. We aim to reduce our electricity consumption per revenue by 10% within the year 2020, compared to the level in 2016.
Paper Use
To reduce paper consumption, we offer electronic billing and online service channel (True iService), which has saved more than 167 million sheets of paper, equivalent to more than 1,762 tCO2e.
We want to use innovation and technology to help conserve the environment. That is why We Grow application was launched to encourage everyone to plant more trees for our planet. As of 2020, 6.08 million trees have been planted, which are capable of reducing carbon emissions by 255,000 tons.
Although True's business operations does not rely heavily on water resources, we recognize the importance of water conservation. We aim to reduce water use intensity by 10% from 2016 to 2020.
True Group is committed to reducing waste generation and responsible waste management. By the year 2020, the amount of waste disposed was 604.93 tons, lower than 81% compared to 2016.
Although there is no established scientific proof of adverse health effects from EMFs associated with mobile base stations or mobile phone usage, True follows a proactive approach in the installation and operation of mobile base stations.

The standards for electromagnetic wave emissions are controlled to a rate of less than 0.1%, a level considered safe according to the National Broadcasting and Telecommunications Commission (NBTC) and other national organizations.
TRUE e-Bill
Paperless Project has been implemented within and outside the organization to broaden the scope of True e-Billing, True e-Tax Invoice, True Money Kiosk, and e-Form Register in order to reduce work process, facilitate customers, reduce the use of paper and reduce greenhouse gas emissions (Avoided Emissions Products). In 2020, it was able to reduce paper consumption by more than 167 million sheets, equivalent to more than 1,762 tons of carbon dioxide equivalent of greenhouse gas emissions
Since 2010, True had started to study and install solar cells at 27 base stations with a total of 281 kW production capacity on islands and in remote areas where the power transmission systems were not available. In 2019, the solar cells were installed at an additional 428 stations with a total production capacity of 1,898 kW. In this year, they are able to generate electricity up to 557,909 kWh and reduce greenhouse gas emissions by 325 tons of carbon dioxide.
We Grow Application
To encourage environmental conservation, this mobile application was developed to support tree planting in today’s digital and online society.
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for our Sustainable Development program.