MNP OTA : FAQ
MNP OTA : FAQ

    

What is MNP?
Mobile Number Portability (MNP) is a service that enables costomers to change their mobile operators without having to change their phone number.

 

What is MNP via SMS?
MNP via SMS is an exclusive service for TrueMove subscriber to change mobile operators from TrueMove to TrueMove H without having to change their phone number or SIM card.  Just confirm your request to port via SMS.  (Not all SIM card can be ported by this channel)

 

What is difference between request MNP at shop and by SMS?
While porting from other mobile operators to TrueMove H requires customers to register and pick-up new SIM card at TrueShop, TrueMove subscriber can port to TrueMove H without having to change their phone number or SIM card.

  

Do I have to prepare any document for MNP by SMS ?

No document is required.

 

Do I have to pay MNP by SMS fee?
MNP by SMS is free of charge.

 

Can I use the same promotion as TrueMove?

Yes, please visit www.trueiservice.com/mnpfortruemove to check your TrueMove H promotions.

   
   
Can I use my phone as usual during MNP by SMS in process ?
Yes, you can use as normal

 

   
   
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