TrueMove H Prepaid
Customer Information
| TrueMove H Prepaid | ||||
| Service | IVR | USSD | ||
| Number | Service charge | Number | Service charge | |
| To check your mobile number | 9303  |
free | *933# (for Thai message) *833# (for English message) |
free |
| To check your current package | 9305 |
free | *935# (for Thai message) |
free |
| To check balance and detail usage | 9302 |
free | #123# |
free |
| To check free call balance | 9302 press 1 |
free | #123*1# |
free |
| To check internet and WIFI balance | - | - | *900# |
free |
| To check MMS balance | 9302 press 3 press 2 |
free | #123*3# |
free |
| To check SMS balance | 9302 press 3 press 1 |
free | #123*2# |
free |
| To change package | 9305 press 1 |
free (change promotion service's fee excluded, depend on promotion) |
- | - |
| To change language in IVR | 9304 |
free | - | - |
Extra Package Voice & DATA
| TrueMove H Prepaid | ||||
| Service | IVR | USSD | ||
| Number | Service charge | Number | Service charge | |
| To top up extra package | *9000 |
price by package | *900* package code # (check your package code via www.Truemove-h.com) |
price by package |
Top Up Service
| TrueMove H Prepaid | ||||
| Service | IVR | USSD | ||
| Number | Service charge | Number | Service charge | |
| To top up balance | 9301 |
free | *123* Top Up Card number 14 digits # |
free |
| To top up balance to other number | - | - | *123* Top Up Card number 14 digits * other's mobile number 10 digit # |
free |
Extra Service
| TrueMove H Prepaid | ||||
| Service | IVR | USSD | ||
| Number | Service charge | Number | Service charge | |
| To apply to internet service(short cut no.) | - | *902*01# |
free | |
| To cancel internet service (short cut no.) | - | - | *902*02# |
free |
| To apply for internet service while being aboard | - | - | *113*1# |
free |
| To cancel internet while aboard | - | - | *113*2# |
free |
| To request WIFI password | - | - | *871*4# |
free
(WiFi tariff depend on your package) |
| To cancel spam SMS (Service is available for both Prepaid and Postpaid) | *137 press 2 |
free | ||
| To cancel content subscription SMS (Service is available for both Prepaid and Postpaid) | *137 press 3 |
free | ||
| To apply for SMS internet service alert | - | - | *902*03# |
free |
| To cancel SMS internet service alert | - | - | *902*04# |
free |
| To apply for "Call forwarding service" | - | - | **21* destination number # |
- People who call in will pay at standard rate
|
| To cancel "Call forwarding service" | - | - | ##21# |
free |
| To suspend outgoing call | - | *33* password # (For existing password 0000. Once customer entered incorrect password 10 times, customer will not be able to activate suspend outgoing call and/or cancel suspend call. Customer need to contact call center 1242) |
free | |
| To cancel outgoing call suspension | - | - | #33* password # |
free |
| To Suspend international call (001, 009, 006) |
- | - | *331* password # (For existing password 0000. Once customer entered incorrect password 10 times, customer will not be able to activate suspend outgoing call and/or cancel suspend call. Customer need to contact call center 1242) |
free |
| To cancel international call suspension (001, 009, 006) |
- | - | #331* password # |
free |
| To suspend international call except call back to Thailand (+66) | - | - | *332* password # (For existing password 0000. Once customer entered incorrect password 10 times, customer will not be able to activate suspend outgoing call and/or cancel suspend call. Customer need to contact call center 1242) |
free |
| To cancel international call suspension except call back to Thailand (+66) | - | - | #332* password # |
free |
| To suspend incoming call while being aboard | - | - | *351* password # (For existing password 0000. Once customer entered incorrect password 10 times, customer will not be able to activate suspend outgoing call and/or cancel suspend call. Customer need to contact call center 1242) |
free |
| To cancel incoming call suspension while being aboard | - | - | #351* password # |
free |
| To check your mobile number under TrueMove or TrueMove H | - | - | *933* mobile number 10 digit# (for Thai message) *833*mobile number 10 digit# (for English message) |
free |
| For voice service (voice mail & miss call alert) |
9600 |
free | ||
| For "Call Me Back" (Notify call back service when our service unavailable) |
- | - | *911*follow with mobile phone number 10 digits and # (for Thai message) *911*1* follow with mobile phone number 10 digits and # (for English message) (This service is available only for customer who has been using the service for at least 30 days) |
free |
| For "Call Me Please" (Notify destination number call back) |
- | - | *922*destination number# (for Thai message) *922*1*destination number# (for English message) |
50 satang/transaction
(when the transaction is completed) |
| For IDD rate (check international call balance via 006) |
- | - | *006* Country code # |
free |
| For IDD rate (check international call balance via 00600) |
- | - | *600* Country code # |
free |
| For music one service | *248 |
3 baht/minute | - | - |
| For fun voice service | 8811 |
5 baht/minute | - | - |
| For color ring service (waiting song for whom call in) | *8000 |
3 baht/minute | - | - |
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