Q1
What is true 006 service?
A1
true 006 is the premium grade international direct dialing service (IDD) via 006 prefix. This service offers an unparalleled service with crystal clear signal without any delay or dropped calls due to high quality transmission technology, Time Division Multiplexing (TDM). Network coverage covers 230 destinations worldwide.

Q2
Who is the provider of true 006 service?
A2
True Move H Universal Communication Company Limited (“TUC”) (referred to herein as “Company”)

Q3
Who can use true 006 service?
A3
true 006 service, in the first period, shall be provided for the True fixed line plus, TrueMove mobile and TrueMove H mobile customers only.

The company shall notify the launch of the service for other network users through this website or any communication channel as the company deemed appropriate as soon as the interconnection agreement has been signed.

Q4
Is true 006 available for Fax and how is service rate?
A4
true 006 is available for Fax. The service rate is the same as IDD voice service.

Q5
How to register for using true 006?
A5
TrueMove Customers
a. TrueMove prepay customers enable to use true 006 without registering.
b. TrueMove postpay customers who have already applied for IDD service with Truemove enable to use true 006 without registering.
c. New TrueMove customers can request for true 006 service at True and TrueMove shop or calling to True Move Call Center 1331.
TrueMove H Customers
a. TrueMove H postpay customers who have already applied for IDD service with Truemove H enable to use true 006 without registering.
b. New TrueMove H customers can request for true 006 service at TrueMove shop or calling to True Move Call Center 1242. TrueMove and TrueMove H customers who have already activated for international roaming service are automatically activated for true 006 service.
True Fixed Line Plus Customers
True fixed line individual customers enable to use true 006 without registering. In case you have requested to suspend or cancel international call service and would like to activate the service, you can contact True Call Center 1242 then press 006 or contact True shop.

Q6
How to use true 006?
A6
To make premium grade international call via true 006 to fixed line plus or mobile number all over the world.
Just dial 006 --> Country Code --> City Code --> Local Number
(without the "0" before local number)

Example: Call Tokyo, Japan
Dial 006 -->81 --> 3 --> 67XXXXXX

Q7
How is service rate?
A7
Call rate shall be minimum charged for the first minute. The following minutes shall be divided into 10 units of minute, each has 6 seconds. Fragment of a unit shall be charged at one unit.
For example, Call rate for calling to U.S.A is 2.50 Baht/min. The following minutes shall be charged as 0.30 Baht/unit.
Destination Call rate
(Baht/min)
Call duration Unit of charge Charging Calculation
(C=Charges)
Amount before VAT
(Baht)
U.S.A
U.S.A
2.50
2.50
45 seconds
2 minutes 35 seconds
1 minute
2 minutes+ 6 units
C = 1x2.50
C = (2x2.50)+(6x0.3)
2.50
6.8

Q8
How can I check call rates?
A8
visit our website www.true006.com or contact customer care:
True customers dial 1242
TrueMove customers dial 1242
Or press*006*Country Code# then dial
TrueMove H customers dial 1242

Q9
How to make payment for service fee?
A9
True Fixed Line Plus Customers and TrueMove Customers There are payment methods in several channels as following.
  • Payment by cash or credit card at any True shop, TrueMove shop and True Partner.
  • Payment via Online Billing & Payment by visit www.truecorp.co.th -> Customer Support -> Online Billing & Payment -> Online Billing & Payment
  • Payment by True Money Service via TrueMove sim
  • Payment by cash via counter bank. Such as Bangkok Bank, Bank of Ayudhaya, Kasikorn Bank and Siam Commercial Bank.
  • Payment by Direct Debit via Bank account. Such as Bangkok Bank, Bank of Ayudhaya, Kasikorn Bank and Siam Commercial Bank..
  • Payment by cash via Counter Service at any 7-11 shop..
TrueMove H Customers
For the beginning period, TrueMove H customer can make a payment at True Shop, TrueMove Shop and True Partner & dealer and Hutch Shop.

Q10
In case of problems, where to contact?
A10
Please contact customer care:
True customers dial 1242
TrueMove and TrueMove H dial 1242 or visit Customer Services



Note : True Fixed Line Plus number which are not starting with (02) 6xx-xxxx, (02) 7xx-xxxx, (02) 8xx-xxxx and (02) 9xx-xxxx , can still use the IDD service via the 006.